Shipping policy
Shipping Information
All orders are shipped from our partner location in Spain:
Cachao Pure Foods SL
Plaça de la Navegació 14
07013 Palma, Balearic Islands, Spain
Delivery Areas, Times & Shipping Costs
European Union
- Delivery Time: 5–7 business days
- Shipping Cost: €7.90
Sustainable Shipping
We ship all packages carbon-neutrally and ensure careful, secure packaging. During warmer months, your chocolate is protected in insulated boxes with cooling elements at no extra cost.
Weight Limit: Shipping rates apply to parcels up to 5 kg.
Shipping times refer to the period after dispatch, not from the time of order.
If you have any questions regarding shipping, feel free to contact us via email at info@cachao.eu or through our contact form.
Returns
If you're not fully satisfied with your order, please contact us at info@cachao.eu. We're committed to finding a solution that works for you.
